There are other methods, including using 3D Touch on iPhone to jump straight into another iMessage thread or, if youre on iOS 11. I have already tried retiring/re-enrolling both iOS devices in MobileIron but the issue still persists. Delete the conversation with the 'Black Dot' message, so you dont forget and scroll back and get bitten by it again. Mark all unread messages in a mailbox as read: Control-click the mailbox in the. Mark multiple messages in the message list: Select one or more messages, then choose Message > Mark as Unread or Message > Mark as Read. We have several other users with iphones, enrolled in the same exact way, where reading/unreading emails causes the other clients to change status almost immediately, as it should be. Mark one message in the message list: Select the message, swipe right with two fingers on the trackpad, then click Unread or Read. This was originally affecting 1 iOS device (iphone 6) until I tried with a second device (ipad mini) and noticed the same thing occurring. The only way to get the iOS devices back in Sync is to untick-retick "Mail" in settings, and at this point the read/unread count is the same. but if he reads/unreads emails on his devices, the read/unread flag changes correctly in Outlook (and OWA) - but not the other device. I've googled and can't seem to find examples relating to my particular case: it only affects 1 user, when he receives an email in Outlook, he receives it on both iOS devices (linked with MobileIron), but when he reads it in Outlook (or OWA), they don't get marked read on either devices. I've got a strange issue with the read/unread flag not updating on iOS devices, however all other sync aspects (new emails, moving emails to folders) seem to complete succesfully.
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